Arrakis Alerts Can Help Improve Customer Service

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As part of the Arrakis platform, Nexus Alpha is developing a new web service that will allow your App provider to deliver real-time disruption information via push notifications to customers.

Arrakis Alerts - Nexus Alpha

Understand and Know Your Customers

With the enhancements made, our Alerting Service will help you understand your customers, their needs and travelling habits. Arrakis will deliver personalised real-time disruption information directly to each customers phone. With personalised messages, it allows each TOC to boost customer experience by “hand-holding” customers until they reach their final destination.  Arrakis Alerts brings complete flexibility for all customers, or commuters and leisure travellers.

Arrakis Open API’s

The Arrakis Open API’s will allow complete control over registration. You can embed the registration process directly into your App and website. Likewise, you can match customer registration data with real-time disruption information and deliver personalised information directly to your customers via your App.

Arrakis Alerts - Nexus Alpha

Push Notifications

As part of the Arrakis platform our Web service will include train and line of route information. This will consist of cancellations, delays, alterations, short formations and station facilities. Data will also include based on location to show real-time Bus, Tram and other Transport modes. Arrakis can show location specific data and local services such as parking availability. Staff members remain updated showing all underground line information as well as  TfL disruption information. As a result, TOCs will have as much information to ensure a better service for customers.

Location Services

Customers can opt in to be ‘kept informed’ about disruption in their geographical location with a new location-based API. An ideal feature for customers who travel to multiple locations at various times/days. Location Services in Arrakis can also incorporate multi-model transport data to offer customers an end-to-end journey experience. By Integrating and overlaying Twitter ‘hot-spots’  you can identify and present Tweets with known disruption in the area. Therefore, giving staff the ability to add geographical maps letting customers see where their service is being diverted.

Arrakis Alerts - Nexus Alpha

Customer Feedback

With the development of customer feedback you can receive messages from customers about any train or station issues. By using location services a TOC can see where the feedback has come from and can react in real-time if required. The platform will include the possibility to rate their customer experience and journey. Hence, it’s goal is to reduce customer complaints and improve customer experience for each TOC. Built in mind to help and improve communication between TOCs and their customers, Arrakis will surely help.

Arrakis Alerts - Nexus Alpha

Developed as one holistic system, the Arrakis product suite will transform the way transport companies interact and perform.

If you’d like more information please contact us, to see more about Arrakis click here.

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